This 3 hour training program offers specific instruction on how to conduct the interview of a complainant and respondent during the harassment investigation. The training is based on 50 years of experience in conducting interviews and offers proven techniques to develop meaningful information to resolve these difficult issues.

The training is divided into 5 modules, with an accompanying 69 page Study Guide. Throughout the course, portions of 22 actual harassment interviews (from audio recorded interviews) are presented to illustrate the principles.

(NOTE - THIS IS THE ELECTRONIC VERSION)

SOME OF THE TECHNIQUES THAT THE LISTENER WILL LEARN INCLUDE

How to utilize and evaluate a written statement about the complaint

How to determine when the subject is editing information or fabricating responses

How to use an Introductory Statement at the outset of the interview to encourage truthfulness

How the phraseology of the questions can affect the quality and truthfulness of responses

How to structure the interview, including the use of Clarifying, Direct, and Follow-up Questions


A DETAILED LOOK AT THE TOPICS COVERED IN THIS 3 HOUR AUDIO PROGRAM

Introduction
Factors that complicate harassment investigations
Categories of harassment complaints
Investigating a person’s opinions or beliefs
Goals of the complainant’s interview
Characteristics of the interviewer
Importance of conducting a prompt investigation
Necessity of revealing details to the respondent
Characteristics of the interviewing environment
Behavior Analysis
Key concepts
Principles of behavior analysis
Evaluating verbal behavior
Evaluating nonverbal behavior
Evaluating paralinguistic behavior
Conducting the Complainant’s Interview
The initial meeting with the complainant
The complainant’s written questionnaire
Analysis of the questionnaire
Procedures for conducting the interview
Conducting the Respondent’s interview
Notifying the respondent of the investigation
Evaluating the respondent’s written questionnaire
Asking direct questions
Asking follow up questions
Use of summary statements
Tutorial
Conducting an Internal Investigation

This program will significantly increase the investigator's ability to resolve harassment investigations by strengthening the quality of the investigative interview process.


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